Frequently Asked Questions
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Arrival, Access & Reservations
What to expect before and during arrival.
01What time are check-in and check-out?+
Check-in is 3:00 PM and check-out is 11:00 AM. Please plan your arrival and departure around those times unless a different arrangement has been approved in advance.
02How do guests enter the bungalow?+
The homes use keyless Yale keypad entry. Confirmed guests receive the correct arrival and access instructions before check-in. For security, access details are never displayed publicly on the website.
03Can I inquire about one, two, or all three units?+
Yes. The Booking Inquiry form allows you to request information for one unit, two units, or all three. We will confirm availability and then direct you to the appropriate Airbnb listing or listings.
04Is parking included?+
Each unit has a specific parking arrangement. Because parking differs by bungalow, confirmed guests receive the exact instructions for their reserved unit before arrival. Please never block walkways, gates, driveways, or other vehicles.
05What should I do if something looks wrong when I arrive?+
Message us right away if you notice a cleanliness issue, damage, a missing item, or anything else that appears incorrect. A photo or short video is helpful so we can respond and resolve the issue quickly.
06Are the exact property addresses shown online?+
No. The website identifies each bungalow by its public property name. Exact addresses and detailed access instructions are shared only with confirmed guests.
House Rules
Simple expectations that protect guests, neighbors, and the property.
01What are the quiet hours?+
Quiet hours begin at 10:00 PM. Please keep voices, music, televisions, doors, and outdoor activity at a respectful volume, especially at night.
02Can unregistered overnight guests stay?+
No. Only registered overnight guests are permitted. Anyone remaining on the property after 10:00 PM is considered an overnight guest and must be added to the Airbnb reservation before arrival.
03Is smoking allowed outside?+
No smoking is allowed anywhere on the property—not inside, outside, on patios, or in shared areas.
04Are pets allowed?+
Pets require advance approval and must be confirmed before arrival. Cats are not permitted. Service animals are welcome in accordance with applicable requirements.
05Are parties or events permitted?+
No. Parties, events, commercial activity, and paid services are not permitted anywhere on the property.
06What should we do with sandy feet?+
Please use the outdoor rinse area before entering the home. This helps keep sand out of the floors, furniture, beds, showers, and shared spaces.
Amenities & Shared Spaces
Some items are assigned by unit, while others are shared among all three stays.
01Are there three units on the property?+
Yes. Hermosa Ocean View Rentals includes three separate bungalows. Guests may see other registered guests using designated shared areas and shared amenities.
02Are bikes included?+
Each unit includes two guest bikes. Bike use is voluntary and at the rider's own risk. Please inspect the bike before use, wear a helmet, lock it whenever unattended, and return it to its assigned location afterward.
03Is beach equipment provided?+
The property provides shared beach chairs, surfboards, and boogie boards. These items are available on a fair, first-come, first-served basis and should be returned promptly so guests in all three units can share them.
04Is laundry available?+
Yes. Shared laundry access is available in the secured laundry and storage area. Confirmed guests receive the correct access instructions for their stay.
05Is there a BBQ?+
Yes. The BBQ is shared among the three units and is available on a first-come basis. After use, please clean the grates and surfaces, turn off the gas completely, and replace the cover.
06Are the shared items kept inside the units?+
No. Shared beach equipment, bikes, and other common items should not be stored inside a guest unit. Please return everything to its designated storage area after each use.
Comfort, Wi-Fi, Safety & Support
Practical information about the homes and how we assist guests.
01Is air conditioning available?+
Yes. Air conditioning is available in every bedroom. Please turn the A/C off whenever you leave the property and again before checkout.
02Is heating provided?+
Portable heaters are available when needed. They must be switched off whenever guests leave the unit and again before checkout.
03Is Wi-Fi included?+
Yes. Wi-Fi information is provided inside the unit on the guest Wi-Fi sign. For security, the network credentials are not published on the public website.
04Are there security cameras?+
Yes, security cameras are located outside only for property safety and security. There are no cameras inside any guest unit. Footage is reviewed only when needed for a safety or security concern.
05What safety supplies are inside the unit?+
The unit includes a fire extinguisher and a first-aid kit. Their exact locations are identified in the in-unit welcome information.
06What if something stops working during the stay?+
Message us as soon as possible and explain what is happening. Include a photo or video when helpful. We prefer to address small issues quickly before they become larger problems.
Checkout
A few simple steps help us prepare the bungalow for the next guest.
01What time must we leave?+
Checkout is at 11:00 AM. Access codes may stop working after checkout time, so please gather belongings and leave promptly.
02What should be turned off?+
Turn off the A/C in every bedroom and switch off all portable heaters. Please also make sure appliances and shared equipment have been safely shut down after use.
03What should we do with trash and recycling?+
Bag all trash, separate recycling correctly, and place everything in the designated outdoor bins. Please do not leave loose trash inside or outside.
04What should we do with shared amenities?+
Return bikes and beach equipment to their proper storage areas. If you used the BBQ, clean it, turn off the gas completely, and replace the cover.
05Do windows and doors need to be checked?+
Yes. Close and lock all windows, lock the exterior doors, and confirm that secured shared areas are closed and locked behind you.
06Where can I find the complete checkout list?+
The complete checkout reminders are provided in the welcome information inside the unit. Review that list before leaving so nothing is missed.
Still Have a Property Question?
Tell us what you need to know.
Send your preferred dates, guest count, and the unit or units you are considering. We will reply with availability and the property information needed to plan your stay.
✓ One, two, or all three units
✓ Dates selected with calendar fields
✓ Property-specific answers
✓ Final booking completed on Airbnb